Guest Experience Lead | Store Leadership

Lululemon Athletica; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Extended health plans

Paid time off

Savings plans

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon Athletica on Regent Street seeks a Guest Experience Supervisor to lead a dynamic retail team, elevate guest service, and ensure smooth day-to-day store operations. You will guide Educators, manage coverage, and drive results through strong leadership and an emphasis on an outstanding in-store experience.

Responsibilities include coaching staff, optimizing floor performance, and resolving guest issues while maintaining the brand’s luxury environment and omnichannel offerings.

Qualifications

• Experience leading a retail team or similar supervisory role.
• Excellent guest service and communication skills with a customer-first mindset.
• Ability to use data and store metrics to guide decisions and priorities.
• Wamiliarity with store operations, merchandising, and omni-channel programs.

Responsibilities

• Lead by example to coach Educators and drive guest experience.
• Plan salesfloor coverage and ensure smooth operations during shifts.
• Maintain product presentation and cleanliness to uphold a luxury store environment.
• Resolve guest concerns promptly and escalate as needed.

Skills

Inclusion & Diversity

Integrity & Honesty

Guest Experience

Collaboration & Teamwork

Leadership

Candid Communication

Decision Making

Education

High school diploma / GED

Bachelor’s degree or equivalent

Job description

lululemon Athletica on Regent Street seeks a Guest Experience Supervisor to lead a dynamic retail team, elevate guest service, and ensure smooth day-to-day store operations. You will guide Educators, manage coverage, and drive results through strong leadership and an emphasis on an outstanding in-store experience.

Responsibilities include coaching staff, optimizing floor performance, and resolving guest issues while maintaining the brand’s luxury environment and omnichannel offerings.