Reception Manager: Guest Experience Leader

Fuller's; Burford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

Access to My Fuller’s

Healthcare Cash Plan

Full induction and training

Wagestream access

Job summary

Fuller’s Bay Tree in the Cotswolds is seeking a proactive Reception Manager to lead our front desk team and ensure seamless check-ins, reservations, and guest interactions. You will train new staff and maintain high energy to deliver warm hospitality.

Join our family-owned group and benefit from induction, training, and perks like staff discounts, Wagestream access, and a healthcare plan as you help create memorable experiences for guests across our pubs and hotels.

Qualifications

• Maintain high energy levels to ensure smooth service delivery and guest satisfaction.
• Lead and support the reception team, mentoring new staff.

Responsibilities

• Handle check-ins, reservations and guest interactions with the team.
• Train and mentor new staff members to uphold service standards.
• Utilise IT systems to manage reservations and guest information.

Skills

High energy

Guest satisfaction

Team leadership

IT systems

Tools

Reservation systems

Job description

Fuller’s Bay Tree in the Cotswolds is seeking a proactive Reception Manager to lead our front desk team and ensure seamless check-ins, reservations, and guest interactions. You will train new staff and maintain high energy to deliver warm hospitality.

Join our family-owned group and benefit from induction, training, and perks like staff discounts, Wagestream access, and a healthcare plan as you help create memorable experiences for guests across our pubs and hotels.