Guest Experience Lead - Reception & Accommodation

Lovat Parks Limited; Hemel Hempstead; Sur place; GBP 15 000 - 22 000; Plein temps

Avantages offerts par ce poste

Living Wage Foundation accreditation

Holiday discounts

Birthday leave

Paid volunteering leave

Mental health support

Employee Assistance Programme

Death in Service Cover

Résumé du poste

Lovat Parks Limited is seeking a Reception Team Member and Accommodation Co-ordinator at Herdwick Croft. You will welcome guests and owners, manage bookings, and coordinate linen, inventory and accommodation readiness to ensure smooth operations and exceptional guest experiences.

This permanent, full-time role offers 40 hours per week and £13.45 per hour, with 5 days per week including evenings, and Sundays and Tuesdays as rest days. Start date is to be confirmed.

Qualifications

• Customer-focused, with a friendly and professional demeanor.
• Organised and detail-oriented in a fast-paced environment.
• Experience handling bookings, inventory and hospitality operations.

Responsabilités

• Be the first point of contact for guests and owners, delivering a welcoming and professional experience throughout their stay.
• Complete pre-arrival calls, arrival messages and respond promptly to guest and owner enquiries.
• Manage holiday bookings and support reception operations, particularly during busy changeover periods.
• Plan, prepare and coordinate linen packs for accommodation changeovers, ensuring all units are ready for arriving guests.
• Monitor linen, inventory and accommodation stock levels, identifying future requirements and placing efficient orders when needed.
• Ensure all accommodation units are correctly equipped with the required inventory and assist with preparing new accommodation for guest use.
• Record maintenance, cleaning and repair requirements accurately and ensure issues are handed over to the appropriate team for action.
• Work collaboratively across reception, accommodation and maintenance to maintain high standards throughout the park.

Connaissances

Guest service

Organised

Stock management

Communication

IT literacy

Administrative skills

Description du poste

Lovat Parks Limited is seeking a Reception Team Member and Accommodation Co-ordinator at Herdwick Croft. You will welcome guests and owners, manage bookings, and coordinate linen, inventory and accommodation readiness to ensure smooth operations and exceptional guest experiences.

This permanent, full-time role offers 40 hours per week and £13.45 per hour, with 5 days per week including evenings, and Sundays and Tuesdays as rest days. Start date is to be confirmed.