Guest Experience Lead – Premium Office & Events

Colliers; Greater London; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Competitive benefits

Flexible working

Job summary

Colliers in London is seeking a Customer Experience Team Member to act as the face of 55 Ludgate Hill, delivering five-star hospitality for occupiers, guests, agents, and visitors. You will collaborate with the Property Management team to foster a welcoming community, support events, and ensure memorable interactions across all touchpoints.

The role suits someone from hospitality, hotels, serviced offices, aviation, events, retail, or customer service backgrounds who thrives in a fast-paced,

Qualifications

• Experience in hospitality, hotels, airlines, events, or premium front-of-house.
• Outstanding communication and interpersonal skills.
• A positive, proactive attitude with strong organisational skills.
• Excellent stakeholder management and relationship-building abilities.
• Good IT skills including Microsoft Office.

Responsibilities

• Deliver a warm, professional welcome and memorable customer experience.
• Act as ambassador for 55 Ludgate Hill and the Colliers Beyond brand.
• Build strong relationships with occupiers, visitors, agents and stakeholders.
• Coordinate visitor arrivals and manage visitor management systems.
• Support occupier engagement initiatives, community events, and social value programmes.
• Assist with marketing campaigns, social media content, and digital screen communications.
• Conduct property tours and viewings for prospective occupiers.
• Arrange occupier services including restaurant bookings, transport, local recommendations, and event support.
• Respond to enquiries via phone, email, and in person, ensuring prompt and effective resolution.
• Ensure all reception and customer-facing areas remain immaculate at all times.
• Monitor and report building issues, liaising with Facilities Management and service partners.
• Maintain accurate records and databases while supporting day-to-day administrative tasks.
• Support health and safety procedures and uphold all company policies and standards.

Skills

Hospitality experience

Communication skills

MS Office

Customer service

Tools

Outlook

Excel

PowerPoint

Job description

Colliers in London is seeking a Customer Experience Team Member to act as the face of 55 Ludgate Hill, delivering five-star hospitality for occupiers, guests, agents, and visitors. You will collaborate with the Property Management team to foster a welcoming community, support events, and ensure memorable interactions across all touchpoints.

The role suits someone from hospitality, hotels, serviced offices, aviation, events, retail, or customer service backgrounds who thrives in a fast-paced,