Part-Time Guest Experience Specialist - Front of House

Colliers; Manchester; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Flexible working

Career progression

Volunteer days

Job summary

Colliers UK is seeking a part-time Customer Experience Team Member for Piccadilly Place, Manchester. You will be the face of the estate, delivering a hospitality-led, personalised service to occupiers, visitors and guests, and building strong relationships with clients and stakeholders.

Ideal candidates will have customer-facing experience, excellent communication skills, and a proactive, proactive approach to delivering exceptional service in a fast-paced environment.

Qualifications

• Previous experience within a customer-facing role.
• Hospitality, events, hotel, aviation, retail, concierge or front of house experience is highly desirable.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Good literacy and numeracy skills.
• Intermediate knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Ability to build positive relationships with a wide range of stakeholders.
• A professional, confident and approachable manner.

Responsibilities

• Deliver a warm, professional welcome and a memorable farewell to occupiers, visitors and guests.
• Provide a personalised and hospitality-focused experience at every interaction.
• Ensure the highest standards of customer service are consistently delivered.
• Build and maintain strong relationships with clients, occupiers, visitors, agents and stakeholders.
• Handle complaints professionally and provide prompt resolutions, escalating where appropriate.
• Promote the building's facilities, services and amenities to occupiers and prospective tenants.
• Acquire and maintain extensive knowledge of the estate, local area, businesses and amenities.

Skills

Customer-facing

Hospitality

Events

Hotel

Concierge

Front of house

Retail

Tools

Outlook

Word

Excel

PowerPoint

Job description

Colliers UK is seeking a part-time Customer Experience Team Member for Piccadilly Place, Manchester. You will be the face of the estate, delivering a hospitality-led, personalised service to occupiers, visitors and guests, and building strong relationships with clients and stakeholders.

Ideal candidates will have customer-facing experience, excellent communication skills, and a proactive, proactive approach to delivering exceptional service in a fast-paced environment.