Customer Experience Team Member

Colliers; Greater London; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Competitive benefits

Flexible working

Job summary

Colliers in London is seeking a Customer Experience Team Member to act as the face of 55 Ludgate Hill, delivering five-star hospitality for occupiers, guests, agents, and visitors. You will collaborate with the Property Management team to foster a welcoming community, support events, and ensure memorable interactions across all touchpoints.

The role suits someone from hospitality, hotels, serviced offices, aviation, events, retail, or customer service backgrounds who thrives in a fast-paced,

Qualifications

• Experience in hospitality, hotels, airlines, events, or premium front-of-house.
• Outstanding communication and interpersonal skills.
• A positive, proactive attitude with strong organisational skills.
• Excellent stakeholder management and relationship-building abilities.
• Good IT skills including Microsoft Office.

Responsibilities

• Deliver a warm, professional welcome and memorable customer experience.
• Act as ambassador for 55 Ludgate Hill and the Colliers Beyond brand.
• Build strong relationships with occupiers, visitors, agents and stakeholders.
• Coordinate visitor arrivals and manage visitor management systems.
• Support occupier engagement initiatives, community events, and social value programmes.
• Assist with marketing campaigns, social media content, and digital screen communications.
• Conduct property tours and viewings for prospective occupiers.
• Arrange occupier services including restaurant bookings, transport, local recommendations, and event support.
• Respond to enquiries via phone, email, and in person, ensuring prompt and effective resolution.
• Ensure all reception and customer-facing areas remain immaculate at all times.
• Monitor and report building issues, liaising with Facilities Management and service partners.
• Maintain accurate records and databases while supporting day-to-day administrative tasks.
• Support health and safety procedures and uphold all company policies and standards.

Skills

Hospitality experience

Communication skills

MS Office

Customer service

Tools

Outlook

Excel

PowerPoint

Job description

Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering and Investment Management. With greater than a 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle. Our unique partnership philosophy empowers exceptional leaders, preserves our entrepreneurial culture, and ensures meaningful inside ownership – driving strong alignment and sustained value creation for our shareholders. With $6 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management, Colliers is committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com.

At Colliers, we believe exceptional buildings deserve exceptional experiences. Through our award-winning Beyond: Front of House service, we create vibrant, hospitality-led workplaces that put people at the heart of everything we do.

We’re looking for a Customer Experience Team Member to join our team at 55 Ludgate Hill, a landmark office building in the heart of the City. This is an opportunity for a personable, energetic, and customer-focused individual who thrives on creating memorable experiences and building genuine relationships with occupiers, visitors, and stakeholders.

Job Description

The Opportunity

As a Customer Experience Team Member, you’ll be the face of the building, delivering a five-star hospitality experience for occupiers, guests, agents, and visitors. Working closely with the Property Management team, you’ll help foster a welcoming community, support events and engagement initiatives, and ensure every interaction leaves a lasting positive impression.

This role would suit someone from a hospitality, hotel, serviced office, aviation, events, retail, or customer service background who enjoys working in a fast-paced, people-focused environment.

What You’ll Be Doing

• Deliver a warm, professional welcome and memorable customer experience at every interaction.
• Act as an ambassador for 55 Ludgate Hill and the Colliers Beyond brand.
• Build strong relationships with occupiers, visitors, agents, and stakeholders.
• Coordinate visitor arrivals and manage the property's visitor management systems.
• Support occupier engagement initiatives, community events, and social value programmes.
• Assist with marketing campaigns, social media content, and digital screen communications.
• Conduct property tours and viewings for prospective occupiers, showcasing the building and its amenities.
• Arrange occupier services including restaurant bookings, transport, local recommendations, and event support.
• Respond to enquiries via phone, email, and in person, ensuring prompt and effective resolution.
• Ensure all reception and customer-facing areas remain immaculate at all times.
• Monitor and report building issues, liaising with Facilities Management and service partners.
• Maintain accurate records and databases while supporting day-to-day administrative tasks.
• Support health and safety procedures and uphold all company policies and standards.

Qualifications

About You

You’ll bring a genuine passion for service and enjoy creating exceptional experiences for others.

We’re Looking For:

• Experience within hospitality, hotels, airlines, events, customer service, retail, concierge, serviced offices, or premium front-of-house environments.
• Outstanding communication and interpersonal skills.
• A positive, proactive, and solutions-focused attitude.
• Strong organisational skills and attention to detail.
• Confidence managing multiple priorities in a busy environment.
• Excellent stakeholder management and relationship-building skills.
• Good IT skills, including Microsoft Outlook, Word, Excel, and PowerPoint.
• A desire to continuously improve and elevate the customer experience.

Additional Information

Why Join Colliers UK?

• Accelerate your career – Colliers is committed to developing its people through structured career progression, learning opportunities, professional qualifications, and internal mobility.
• Enterprising culture – Employees are empowered to think differently, take ownership, and make decisions that drive success. Innovation and entrepreneurship are central to the Colliers culture.
• Collaborative environment – Teams work closely across service lines and geographies, creating opportunities to learn from industry experts and deliver exceptional outcomes for clients.
• Global business, local impact – As part of a global organisation with thousands of professionals worldwide, employees benefit from international expertise while working on projects that shape local communities.
• Strong focus on people and wellbeing – Colliers invests in its employees through competitive benefits, flexible working approaches, and a culture that supports individual success.
• Commitment to inclusion and diversity – The business actively promotes an inclusive culture where different perspectives are valued and encouraged.
• Make a difference – Through initiatives such as Colliers Gives, employees are encouraged to support local communities, with paid volunteering days and opportunities to contribute to charitable causes.

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