Duty Manager: Lead Guest Experience & Operations

ibis, ibis Styles, ibis budget; Hounslow; Presencial; GBP 24 000 - 30 000; Tempo integral

Resumo da oferta

Ibis Budget London Heathrow Central, part of the Accor Group, is seeking a Duty Manager to lead daily operations and guest-facing service. You will supervise Reception, F&B, and Housekeeping, ensuring smooth shifts and proactive issue resolution.

Ideal candidates bring Front Office and/or F&B supervisory experience, strong English communication, and a hands-on, calm approach to multitasking in a busy hotel environment.

Qualificações

• Has previous hotel Front Office and/or F&B supervisory experience.
• Strong leadership and guest-service orientation.
• Comfortable with hotel systems and data privacy basics (GDPR).

Responsabilidades

• Act as the go-to leader onsite, ensuring smooth daily operations.
• Be present in public areas, leading by example and resolving guest issues promptly.
• Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination.
• Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks.
• Lead and motivate the team to deliver exceptional service.
• Monitor guest feedback and handle escalations with professionalism.
• Ensure safety, cleanliness, and service standards are maintained.
• Be part of the Duty Management rota, including early, late and weekend shifts.

Conhecimentos

Front Office experience

F&B supervision

Team leadership

Multitasking

Tech-savvy

Opera Cloud experience

GDPR knowledge

English proficiency

Ferramentas

Opera Cloud

Descrição da oferta de emprego

Ibis Budget London Heathrow Central, part of the Accor Group, is seeking a Duty Manager to lead daily operations and guest-facing service. You will supervise Reception, F&B, and Housekeeping, ensuring smooth shifts and proactive issue resolution.

Ideal candidates bring Front Office and/or F&B supervisory experience, strong English communication, and a hands-on, calm approach to multitasking in a busy hotel environment.