Guest Experience Host - Front Desk & Guest Support

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Programme

Hotel room discounts

Food & Beverage discounts

Life Assurance

Salary sacrifice car scheme

Wage access (Stream)

Job summary

Splendid Hospitality Group is seeking a Guest Services Assistant - Reception at Ibis Styles York Centre. You will be the welcoming face, handling bookings, check-ins, and guest requests while supporting across hotel departments. The role features a 3-shift pattern (8am–8pm) with weekend work.

You’ll connect with guests, share local knowledge, and contribute to a memorable stay through friendly, proactive service and teamwork.

Qualifications

• Experience in hospitality or guest-facing roles.
• Proven ability to handle multiple tasks calmly.
• Strong communication and local area knowledge.

Responsibilities

• Check-in and check-out handling, bookings and guest requests.
• Provide warm, confident guest assistance and support across departments.
• Engage guests with friendly, informative service and local recommendations.
• Collaborate with team members to ensure smooth operations during shifts.

Skills

Customer service

Communication

Hospitality

Guest relations

Job description

Splendid Hospitality Group is seeking a Guest Services Assistant - Reception at Ibis Styles York Centre. You will be the welcoming face, handling bookings, check-ins, and guest requests while supporting across hotel departments. The role features a 3-shift pattern (8am–8pm) with weekend work.

You’ll connect with guests, share local knowledge, and contribute to a memorable stay through friendly, proactive service and teamwork.