Guest Experience Lead — Front Desk & Reservations

Aimbridge; Salford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Training & development

Staff discounts on hotel stays

Stream pay access

Employee assistance programme

Uncapped incentives

Staff meals on duty

Job summary

Aimbridge is hiring for a Front Office position at our Salford location. You will be the first and last point of contact for guests, ensuring smooth check-in and check-out while promoting hotel services and maintaining high standards of service.

You will work with the Front Office Manager to relay guest feedback, maximise occupancy, and support colleagues across departments to deliver an exceptional guest experience.

Qualifications

• Excellent communication skills, both verbal and written, to interact with guests, colleagues, and stakeholders.
• Strong organisational skills to manage reservations, check-ins/outs, and smooth front-desk operations.
• Attention to detail to ensure accurate guest information and bookings.
• Basic computer skills and familiarity with hotel software; Opera or Fidelio are advantageous.

Responsibilities

• You will be the first and last point of contact for guests, ensuring a smooth check-in/check-out process.
• Maximise room occupancy and promote hotel services and facilities through upselling.
• Maintain compliance with hotel security, fire regulations and health and safety legislation.
• Provide support to colleagues across departments to ensure a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge is hiring for a Front Office position at our Salford location. You will be the first and last point of contact for guests, ensuring smooth check-in and check-out while promoting hotel services and maintaining high standards of service.

You will work with the Front Office Manager to relay guest feedback, maximise occupancy, and support colleagues across departments to deliver an exceptional guest experience.