Guest Experience Lead: Front Desk & Reception

Iss; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

ISS is hiring an enthusiastic receptionist to deliver warm welcomes and efficient front-desk service at our UK site. You will engage with visitors, manage registrations, and coordinate room bookings within a collaborative facilities team.

Key duties include handling enquiries, supporting events, reporting faults, and ensuring safety and security compliance. The role requires strong communication, reliability, and a proactive approach to guest experience.

Qualifications

• Previous reception or front-desk experience preferred.
• Excellent verbal and written communication.
• Experience in customer-facing environments.
• Strong organisational skills.

Responsibilities

• Deliver exceptional customer service and create a welcoming environment for visitors, customers and colleagues.
• Act as the main point of contact for enquiries, requests and telephone calls.
• Meet and greet visitors, manage visitor registrations and issue passes in line with site procedures.
• Support room bookings, reception administration and booking system management.
• Assist with the delivery of workplace events and employee experience initiatives.
• Conduct building inspections, identify issues and report faults to the relevant teams.
• Collaborate with security, engineering and workplace teams to ensure smooth operations.
• Ensure all health, safety, security and operational procedures are followed at all times.

Skills

Customer service

Communication

Team player

Multitasking

Tools

Microsoft Office

Visitor management system

Job description

ISS is hiring an enthusiastic receptionist to deliver warm welcomes and efficient front-desk service at our UK site. You will engage with visitors, manage registrations, and coordinate room bookings within a collaborative facilities team.

Key duties include handling enquiries, supporting events, reporting faults, and ensuring safety and security compliance. The role requires strong communication, reliability, and a proactive approach to guest experience.