Guest Experience Lead - Front Desk (4-Day Week)

Rosewood Hotel Group; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Company pension

Complimentary room nights

F&B discount

Career development

Season ticket loan

Free meals on duty

Job summary

Rosewood London is seeking a Hotel Receptionist to join our Front Office team. You will welcome guests with warmth, manage check-in and check-out efficiently, and respond to inquiries while promoting dining, spa and other services to enhance the guest experience.

We value a proactive, organized individual with a passion for hospitality who can work well in a collaborative environment and uphold the Rosewood standards across all guest touchpoints.

Qualifications

• Attitude to deliver guest-focused service with warmth.
• Ability to work in a team and build relationships.
• Strong organizational skills and proactivity.

Responsibilities

• Provide warm welcome and check-in/check-out for guests.
• Handle guest inquiries and resolve issues promptly.
• Promote Rosewood offerings including F&B and spa.
• Maintain front desk cleanliness and efficiency.

Skills

Customer service

Teamwork

Organizational skills

Proactive attitude

Guest engagement

Tools

Opera PMS

Job description

Rosewood London is seeking a Hotel Receptionist to join our Front Office team. You will welcome guests with warmth, manage check-in and check-out efficiently, and respond to inquiries while promoting dining, spa and other services to enhance the guest experience.

We value a proactive, organized individual with a passion for hospitality who can work well in a collaborative environment and uphold the Rosewood standards across all guest touchpoints.