Guest Experience Lead - Front Desk

Farlam Hall Limited; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Job summary

Farlam Hall Limited is seeking a friendly Receptionist to join our team, delivering warm hospitality and a memorable guest experience.

You will greet guests, manage check-ins and check-outs, handle reservations and enquiries, and support admin tasks with professionalism.

The role involves 40 hours per week with shift and weekend work; part-time hours may be considered. We value calm, proactive team players with excellent communication.

Qualifications

• Experience in hospitality or hotel environment preferred.
• Excellent communication and professional manners.
• Strong organisational skills and ability to multitask.
• Proactive and detail-oriented problem solver.

Responsibilities

• Greet guests warmly and professionally to create a strong first impression.
• Manage check-ins and check-outs for a seamless guest experience.
• Handle reservations, telephone enquiries and email correspondence efficiently.
• Anticipate guest needs and respond promptly with care and accuracy.
• Process payments, maintain guest records and support admin duties.
• Address guest feedback and resolve queries promptly and professionally.
• Support the team in delivering memorable guest experiences that encourage return visits.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Attention to detail

Problem solving

Computer systems

Reservations system

Calm under pressure

Job description

Farlam Hall Limited is seeking a friendly Receptionist to join our team, delivering warm hospitality and a memorable guest experience.

You will greet guests, manage check-ins and check-outs, handle reservations and enquiries, and support admin tasks with professionalism.

The role involves 40 hours per week with shift and weekend work; part-time hours may be considered. We value calm, proactive team players with excellent communication.