Luxury Hotel Front Desk & Guest Experience Specialist

Seaham Hall; Seaham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Induction training

Award-winning team

Spa discounts

Wellness programs

Uniform provided

Free parking

Job summary

Seaham Hall in County Durham is seeking a Receptionist to greet guests, manage check-ins and collaborate with Reservations to ensure a seamless guest journey. This full-time role requires 40 hours per week, including weekends and bank holidays, with early starts and late finishes.

At least one year of customer-facing experience, strong communication, and a professional presentation are expected. Benefits include a competitive salary, share of a monthly service charge, ongoing training, and staff

Qualifications

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
• Genuine passion for creating memorable guest experiences.
• Excellent communication skills, attention to detail, and professional presentation.
• Confidence using Microsoft Office; PMS knowledge is a plus (training provided).
• A team player with initiative and the ability to work independently.
• Reliable transport, given early starts and late finishes.

Responsibilities

• Welcome guests at the reception, check-in/out and manage front desk interactions.
• Collaborate with Reception and Reservations to ensure a seamless guest journey.
• Support daily front-office tasks and maintain a professional appearance.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Team player

Independent worker

Reliable transport

Tools

PMS knowledge

Job description

Seaham Hall in County Durham is seeking a Receptionist to greet guests, manage check-ins and collaborate with Reservations to ensure a seamless guest journey. This full-time role requires 40 hours per week, including weekends and bank holidays, with early starts and late finishes.

At least one year of customer-facing experience, strong communication, and a professional presentation are expected. Benefits include a competitive salary, share of a monthly service charge, ongoing training, and staff