Day Front Desk Host – Warm Guest Experience

President Hotel; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Staff discounts

Job summary

President Hotel in London is seeking a Day Receptionist to join our Front Office team. You will handle check-ins, reservations, amendments and cancellations, and promote our loyalty programme, ensuring guests enjoy an authentic city stay.

We value a warm, organised, and team-oriented individual with strong English skills who thrives in a fast-paced environment and delivers exceptional service to guests from around the world.

Qualifications

• 1 year of experience as a Front Office Receptionist in hotel operations.
• Natural flair for customer service and hospitality.
• Positive, caring personality with problem-solving skills.
• Flexible to early mornings, evenings and weekend shifts.
• Basic IT skills: Outlook, email etiquette, printing, scanning.
• Proficient English and team-oriented mindset.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Manage room reservations, amendments and cancellations.
• Promote and explain the 1837 Guest Loyalty Programme.
• Demonstrate knowledge of hotel services and local attractions.
• Maintain smooth front office operations in a fast-paced environment.

Skills

Front Office Receptionist experience

Customer service oriented

English proficiency

Team player

IT basics (Outlook, email)

Tools

OPERA PMS

Job description

President Hotel in London is seeking a Day Receptionist to join our Front Office team. You will handle check-ins, reservations, amendments and cancellations, and promote our loyalty programme, ensuring guests enjoy an authentic city stay.

We value a warm, organised, and team-oriented individual with strong English skills who thrives in a fast-paced environment and delivers exceptional service to guests from around the world.