Guest Experience Lead, Events & Conferences

Crewe Hall Hotel & Spa; Crewe; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts

Training & professional qualifications

Learning & development

Employee Assistance Program – Hospit​

Job summary

Crewe Hall Hotel & Spa in Crewe is seeking a hands-on supervisor to lead the hospitality team in delivering an outstanding guest experience. You will work with colleagues to ensure service standards are met across F&B operations.

Experience in a supervisory role in hospitality, a good knowledge of wines and spirits, and a proven ability to motivate a team are essential. The role offers training support, staff development, and opportunities to upsell and promote seasonal promotions.

Qualifications

• Experience in a supervisory role within hospitality and F&B.
• Strong leadership and team-motivation skills.
• Ability to upsell and promote promotions to guests.

Responsibilities

• Lead and supervise the hospitality team to deliver superior guest experiences.
• Drive revenue by upselling and promoting offers.
• Ensure training and service standards are consistently met.

Skills

Leadership

Team management

Upselling / promotions

Wine & spirits knowledge

Service orientation

Job description

Crewe Hall Hotel & Spa in Crewe is seeking a hands-on supervisor to lead the hospitality team in delivering an outstanding guest experience. You will work with colleagues to ensure service standards are met across F&B operations.

Experience in a supervisory role in hospitality, a good knowledge of wines and spirits, and a proven ability to motivate a team are essential. The role offers training support, staff development, and opportunities to upsell and promote seasonal promotions.