Guest Experience Lead: Elevate Every Arrival

La Maison Ani by Chef Izu; Greater London; Vor Ort; GBP 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Development opportunities

Zusammenfassung

A prestigious restaurant in Greater London is looking for a Reception Manager who embodies hospitality, guiding the guest experience from the first approach to farewell. This role requires strong skills in managing reservations and emotional intelligence, fostering relationships with guests and concierges alike. The ideal candidate understands the nuances of guest flow and is passionate about creating an inviting atmosphere. Competitive salary and opportunities for development within the hospitality industry are offered.

Qualifikationen

• Candidates must have the current right to live and work in the UK.

Aufgaben

• Lead and develop a polished host team.
• Shape the reservations strategy and control the book.
• Welcome VIPs, regulars and new guests with equal care.
• Manage guest flow so service feels effortless.
• Build relationships with concierges and repeat clientele.
• Handle feedback with professionalism and emotional intelligence.
• Be the communication link between floor, kitchen and management.

Kenntnisse

Strong reservations system knowledge

Emotional intelligence

Situational awareness

Love for hosting people

Jobbeschreibung

A prestigious restaurant in Greater London is looking for a Reception Manager who embodies hospitality, guiding the guest experience from the first approach to farewell. This role requires strong skills in managing reservations and emotional intelligence, fostering relationships with guests and concierges alike. The ideal candidate understands the nuances of guest flow and is passionate about creating an inviting atmosphere. Competitive salary and opportunities for development within the hospitality industry are offered.