Restaurant Reception Manager

La Maison Ani by Chef Izu; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Job summary

A prestigious restaurant in Greater London is looking for a Reception Manager who embodies hospitality, guiding the guest experience from the first approach to farewell. This role requires strong skills in managing reservations and emotional intelligence, fostering relationships with guests and concierges alike. The ideal candidate understands the nuances of guest flow and is passionate about creating an inviting atmosphere. Competitive salary and opportunities for development within the hospitality industry are offered.

Qualifications

• Candidates must have the current right to live and work in the UK.

Responsibilities

• Lead and develop a polished host team.
• Shape the reservations strategy and control the book.
• Welcome VIPs, regulars and new guests with equal care.
• Manage guest flow so service feels effortless.
• Build relationships with concierges and repeat clientele.
• Handle feedback with professionalism and emotional intelligence.
• Be the communication link between floor, kitchen and management.

Skills

Strong reservations system knowledge

Emotional intelligence

Situational awareness

Love for hosting people

Job description

Others own the room before the guest even walks in.

At La Maison Ani, the reception is the heartbeat of the restaurant. The pace-setter, the energy-reader, the guest memory-holder. We’re looking for a Reception Manager who naturally watches the door, notices the details, remembers names, reads moods and understands that hospitality starts long before a plate reaches the table.

This role isn’t about answering phones.

It’s about presence.

Who You Are

You instinctively stand up when someone approaches.

You notice hesitation, celebrations, first dates and regulars within seconds.

You understand pacing, table balance, and how a single seating decision can change the entire service. You support the floor without leaving the door. You support the kitchen without stepping into it. You support the guest without them noticing the effort.

What You’ll Do

• Lead and develop a polished host team
• Shape the reservations strategy and control the book
• Welcome VIPs, regulars and new guests with equal care
• Manage guest flow so service feels effortless
• Build relationships with concierges and repeat clientele
• Handle feedback with professionalism and emotional intelligence
• Be the communication link between floor, kitchen and management

Why This Role Matters

At La Maison Ani, the reception defines the restaurant’s personality.

You set the tone for the entire experience; from anticipation to farewell.

You’ll Need

• Strong reservations system knowledge
• Emotional intelligence and situational awareness
• A genuine love for hosting people, not just processing bookings

We offer a competitive salary, development within Fundamental Hospitality, and a team that takes pride in what they do.

Candidates must have the current right to live and work in the UK.

If you believe hospitality begins the moment a guest approaches the door, we’d love to meet you.