Hospitality Leader: Elevate Service & Guest Experience

RH; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality firm located in Greater London is looking for an experienced Hospitality Leader to elevate service standards and operational excellence in their restaurants. The candidate should have over 5 years of experience in high-volume, full-service dining and a strong background in financial performance management. This role requires leadership in developing teams, enhancing guest experience, and ensuring compliance with regulations. A commitment to collaboration and a flexible work schedule is also necessary.

Qualifications

• 5+ years of leadership experience in high-volume, full-service restaurant.
• Expertise in managing financial performance and resource planning.
• Proficient in communication and decision-making.

Responsibilities

• Lead and develop Team Members with ongoing coaching.
• Oversee recruitment and onboarding for a high-performing team.
• Drive the strategic direction of dining room operations.
• Ensure compliance with safety standards and regulations.
• Act as a brand ambassador for guests and Team Members.
• Analyze financial reports to maximize revenue.

Skills

Leadership experience

Financial performance management

Excellent communication

Autonomous decision-making

Collaborative teamwork

Inventory management

Tools

Microsoft Excel

Micros Point of Sale

Inventory Management systems

Job description

A leading hospitality firm located in Greater London is looking for an experienced Hospitality Leader to elevate service standards and operational excellence in their restaurants. The candidate should have over 5 years of experience in high-volume, full-service dining and a strong background in financial performance management. This role requires leadership in developing teams, enhancing guest experience, and ensuring compliance with regulations. A commitment to collaboration and a flexible work schedule is also necessary.