Luxury Reception Manager - 50% Dining + Career Growth

Hakkasan Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

50% off food and beverage

Employee Assistance Programme

Enhanced maternity and paternity leave

Life assurance

Birthday gifts

Gifts for special occasions

Training and development opportunities

Meals on duty

Uniforms provided

Pension and holidays included

Job summary

A renowned hospitality establishment in Greater London seeks an experienced Reception Manager to lead their reception function. In this key role, you will oversee the full guest journey, manage reservations, and ensure exceptional service standards. The ideal candidate will have previous experience in a luxury environment, demonstrate strong leadership skills, and possess excellent guest-facing communication abilities. This role offers numerous benefits including food discounts, training opportunities, and additional perks for employees.

Qualifications

• Proven experience as a Reception Manager or similar role in luxury hospitality.
• Strong understanding of reservations systems and guest experiences.
• Experience in training and motivating a team.

Responsibilities

• Lead and manage the reception team for exceptional guest experiences.
• Oversee reservations and optimize table allocations.
• Train and coach the reception staff.

Skills

Guest-facing communication

Service recovery skills

Team leadership

Reservations systems understanding

Commercial awareness

Education

Proven experience in hospitality

Job description

A renowned hospitality establishment in Greater London seeks an experienced Reception Manager to lead their reception function. In this key role, you will oversee the full guest journey, manage reservations, and ensure exceptional service standards. The ideal candidate will have previous experience in a luxury environment, demonstrate strong leadership skills, and possess excellent guest-facing communication abilities. This role offers numerous benefits including food discounts, training opportunities, and additional perks for employees.