Guest Experience Lead – Box Office & Events

Bishopsgate Institute; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A cultural institution in Brighton is seeking a Visitor Experience Team Lead to ensure a warm welcome and excellent visitor experience. You will manage box office systems, oversee the Visitor Experience Assistants, and maintain a proactive approach to customer service. The role requires full-time availability, with flexible hours across 7 days. This position emphasizes customer satisfaction, staff management, and effective communication to enhance visitor engagement and increase program sales.

Qualifications

• Strong experience in customer service and team management.
• Ability to oversee and manage box office systems effectively.
• Experience in coordinating events and reporting.

Responsibilities

• Ensure a warm welcome and excellent visitor experience.
• Oversee customer service processes and manage rota for VEAs.
• Develop and champion visitor experience strategies.

Skills

Customer service

Team management

Box office systems

Proactive communication

Tools

Spektrix

Job description

A cultural institution in Brighton is seeking a Visitor Experience Team Lead to ensure a warm welcome and excellent visitor experience. You will manage box office systems, oversee the Visitor Experience Assistants, and maintain a proactive approach to customer service. The role requires full-time availability, with flexible hours across 7 days. This position emphasizes customer satisfaction, staff management, and effective communication to enhance visitor engagement and increase program sales.