Guest Experience Host - Warm Welcomes & Smooth Stays

Schulte European Group; Ballycastle; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Uniform

Meals whilst on duty

Training and career development

Discounts on hotel stays and dining

Exclusive shopping discounts via our平台

Job summary

Marine Ballycastle, operated by Schulte European Group, seeks a Reception Team Member to be the welcoming face of the hotel. You will greet guests, assist with check-in/out, and provide local information with a friendly, professional attitude.

You’ll handle inquiries, reservations, and payments while collaborating with other departments to ensure a seamless guest journey. Full training will be provided, and a positive, proactive approach is essential.

Qualifications

• Warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• Proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends and holidays.

Responsibilities

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests’ bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

Skills

Warm personality

Communication skills

Organisational skills

Multitasking

Shift flexibility

Job description

Marine Ballycastle, operated by Schulte European Group, seeks a Reception Team Member to be the welcoming face of the hotel. You will greet guests, assist with check-in/out, and provide local information with a friendly, professional attitude.

You’ll handle inquiries, reservations, and payments while collaborating with other departments to ensure a seamless guest journey. Full training will be provided, and a positive, proactive approach is essential.