Hotel Reception Team Member

Schulte European Group; Ballycastle; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Uniform

Meals whilst on duty

Training and career development

Discounts on hotel stays and dining

Exclusive shopping discounts via our平台

Job summary

Marine Ballycastle, operated by Schulte European Group, seeks a Reception Team Member to be the welcoming face of the hotel. You will greet guests, assist with check-in/out, and provide local information with a friendly, professional attitude.

You’ll handle inquiries, reservations, and payments while collaborating with other departments to ensure a seamless guest journey. Full training will be provided, and a positive, proactive approach is essential.

Qualifications

• Warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• Proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends and holidays.

Responsibilities

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests’ bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

Skills

Warm personality

Communication skills

Organisational skills

Multitasking

Shift flexibility

Job description

At Marine Ballycastle, our reception team are the heart of the guest journey—creating warm welcomes and lasting impressions from the very first hello.

We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.

How We Do It

We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.

What You’ll Do

You’ll be responsible for:

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests’ bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

What We’re Looking For

We’re looking for friendly, confident team members who are passionate about delivering great guest service.

You’ll have:

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Previous experience in a similar role is a bonus, but not essential — full training will be provided.

The Perks

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Uniform
• Meals whilst on duty
• Opportunities for training and career development
• Discounts on hotel stays and dining for you and your loved ones
• Exclusive shopping discounts via our benefits platform

Equal Opportunities

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

About Us

Marine Ballycastle is an independently owned hotel on the Antrim coastline, managed by Schulte European Group. Together, we combine the individuality and character of a local hotel with the expertise, structure, and service excellence of an established international hospitality group.

EQUAL OPPORTU NITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.