Guest Experience Team Member – Night Shift

Merkur Slots UK Limited; Glasgow; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension

Life Assurance

Staff discounts

Employee assistance programme

Job summary

MERKUR Slots UK Limited is seeking a Team Member for its Glasgow Argyle Street venue. The role involves welcoming customers, delivering high-quality service, and maintaining a clean, safe gaming environment. You will work on a rota that includes weekends and Bank Holidays, with a pay rate of £12.84–£13.84 per hour and a night rate of £13.84 between 23:00 and 06:00.

Benefits include 28 days holiday (inc. Bank Holidays), a quarterly bonus scheme, pension, life assurance, and staff discounts.

Qualifications

• Experience working in retail, hospitality or gambling environment.
• Excellent customer service and communication skills.
• Willingness to learn and develop.
• Flexible and dedicated, able to work weekends/bank holidays.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Maintain high standard of venue housekeeping and cleanliness of gaming equipment.
• Provide service rounds and refreshments per brand guidelines.
• Monitor customer behaviour and note suspicious/disruptive activity.
• Assist with administration with accuracy.
• Support promotions to run smoothly and be successful.
• Ensure customer service aligns with company standards and achieves customer satisfaction.

Skills

Communication skills

Retail experience

Hospitality experience

Gambling industry

Willingness to learn

Flexibility

Attention to detail

Job description

MERKUR Slots UK Limited is seeking a Team Member for its Glasgow Argyle Street venue. The role involves welcoming customers, delivering high-quality service, and maintaining a clean, safe gaming environment. You will work on a rota that includes weekends and Bank Holidays, with a pay rate of £12.84–£13.84 per hour and a night rate of £13.84 between 23:00 and 06:00.

Benefits include 28 days holiday (inc. Bank Holidays), a quarterly bonus scheme, pension, life assurance, and staff discounts.