Guest Experience Host – Luxury Hotel

Rosewood Hotel Group; Camden Town; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

28 days paid holidays

Discounts on Food & Beverage

Company pension scheme

Enhanced sick pay policy

12 complimentary room nights per year

Up to 16 weeks paid parental leave

Talent development opportunities

CSR and wellbeing activities

Zusammenfassung

Rosewood Hotel London is seeking a Host to join the Food and Beverage team. You will welcome guests, manage seating, reservations and guest profiles, and work closely with colleagues to deliver seamless service.

You will also handle cashiering duties and provide clear handovers. The role supports breakfast through dinner service, contributing to outstanding guest experiences in a luxury setting.

Qualifikationen

• Strong customer service and hospitality focus with guest-centric approach.
• Clear English communication, professional telephone and in-person speak.
• Ability to manage reservations, guest profiles and table allocations accurately.
• Experience handling cash and end-of-shift reconciliation when required.

Aufgaben

• Create a warm, professional first impression for every guest.
• Manage arrivals, departures, and restaurant reservations via OpenTable.
• Maintain guest profiles and booking information with accuracy.
• Support briefings, handovers and communicate reservations to the team.
• Undertake cashiering and balance cash/credit card totals at shift end.

Kenntnisse

Customer service

Hospitality

English communication

Reservations management

Tools

OpenTable

POS/Cash register

Jobbeschreibung

Rosewood Hotel London is seeking a Host to join the Food and Beverage team. You will welcome guests, manage seating, reservations and guest profiles, and work closely with colleagues to deliver seamless service.

You will also handle cashiering duties and provide clear handovers. The role supports breakfast through dinner service, contributing to outstanding guest experiences in a luxury setting.