Guest Experience Host - Warm, Seamless Service

Rosewood London; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

28 days paid holidays per annum incl.

Beverage discounts

Company pension scheme

Enhanced sick pay

12 complimentary room nights per year

F&B discount worldwide

Parental leave up to 16 weeks

Job summary

Rosewood London seeks a Host to join the Food & Beverage team. You will welcome guests, manage seating and reservations, and help deliver attentive, seamless service across breakfast, lunch and dinner periods.

You will balance guest profiles, handle payments where required, and coordinate handovers to managers, ensuring a memorable experience for every guest while upholding hotel standards.

Responsibilities

• Create a warm and professional first impression for every guest while managing arrivals, departures and reservations.
• Maintain accurate guest profiles and booking information through OpenTable and provide clear handovers to managers.
• Undertake cashiering and end-of-shift financial responsibilities when assigned.
• Support service across breakfast, lunch, Afternoon Tea and dinner periods to aid restaurant success.

Job description

Rosewood London seeks a Host to join the Food & Beverage team. You will welcome guests, manage seating and reservations, and help deliver attentive, seamless service across breakfast, lunch and dinner periods.

You will balance guest profiles, handle payments where required, and coordinate handovers to managers, ensuring a memorable experience for every guest while upholding hotel standards.