Lead Waiter: Elevate Service & Guest Experience

Rosewood Hotel Group; Greater London; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

28 days holidays

F&B discounts

Pension & life assurance

Enhanced sick pay

Complimentary room nights

Parental leave

Career development

CSR & wellbeing

Job summary

Rosewood London is seeking a Head Waiter to lead a restaurant section, ensuring warm, attentive service and smooth operations. You will support the team, manage guest relationships and uphold service standards with knowledge of the menu and drinks. The role requires adaptability and a proactive approach to guest satisfaction.

Join a luxury hotel team committed to exceptional experiences and continuous improvement, offering development opportunities and a comprehensive benefits package.

Qualifications

• Experience leading a restaurant section or service team.
• Excellent hospitality delivery and guest engagement.
• Strong communication with guests and team members.

Responsibilities

• Lead assigned section and ensure waiters are prepared and delivering high standards.
• Support colleagues during busy service periods and assist management as needed.
• Build rapport with guests and manage guest relationships throughout service.
• Maintain service standards and cleanliness across tables and stations.

Skills

Leadership

Guest service

Communication

Food & Beverage knowledge

Team collaboration

Job description

Rosewood London is seeking a Head Waiter to lead a restaurant section, ensuring warm, attentive service and smooth operations. You will support the team, manage guest relationships and uphold service standards with knowledge of the menu and drinks. The role requires adaptability and a proactive approach to guest satisfaction.

Join a luxury hotel team committed to exceptional experiences and continuous improvement, offering development opportunities and a comprehensive benefits package.