Luxury Guest Experience Host

Rosewood Hotel Group; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

12 complimentary room nights acrossThe

Discounts on Food & Beverage

Benefits app and monthly allowance

Volunteer day of leave

Parental leave (up to 16 weeks)

Birthday day off

Developmental & social calendars

Life insurance

Enhanced sick pay policy

Job summary

The Chancery Rosewood in Mayfair invites applications for a Host who will be the first and last impression of our dining experience. You will welcome guests warmly, manage reservations and seating, and build meaningful connections to ensure every guest feels valued and personally cared for from arrival to departure.

Work closely with restaurant and kitchen teams to coordinate arrivals and service, anticipate guest needs, and share our luxury dining story with guests while upholding discretion

Qualifications

• Focus on creating meaningful connections and personalised service.
• Maintain discretion, professionalism, and guest confidentiality.
• Ability to coordinate with restaurant and kitchen teams during service.

Responsibilities

• Welcome every guest with warmth, confidence, and genuine care.
• Manage reservations and table allocations with precision.
• Build relationships with guests by recognising returning visitors and preferences.
• Coordinate guest arrivals, table readiness, and service needs with other teams.
• Anticipate guest needs, handle special requests and dietary considerations.
• Maintain a welcoming reception area and handle changes or walk-ins professionally.
• Share knowledge of dining experiences, menus, events, and hotel offerings.
• Uphold high standards of professionalism and service excellence.

Skills

Connection

Guest-Centricity

Influencing

Integrity

Drive

Adaptability

Job description

The Chancery Rosewood in Mayfair invites applications for a Host who will be the first and last impression of our dining experience. You will welcome guests warmly, manage reservations and seating, and build meaningful connections to ensure every guest feels valued and personally cared for from arrival to departure.

Work closely with restaurant and kitchen teams to coordinate arrivals and service, anticipate guest needs, and share our luxury dining story with guests while upholding discretion