Luxury Dining Experience Host

Rosewood Hotel Group; City of Westminster; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Room nights

F&B discounts

Benefits app

Volunteer day

Parental leave

Birthday off

Development calendars

Life insurance

Sick pay

Job summary

The Chancery Rosewood in Mayfair seeks a Host to welcome guests, manage reservations, and set the tone for a memorable dining experience. You will embody Relationship Hospitality, creating warm connections and anticipating guest needs from arrival to departure.

You will collaborate with restaurant and kitchen teams to coordinate arrivals, handle enquiries, and maintain a polished reception area, ensuring every guest feels valued.

Responsibilities

• Welcome every guest with warmth, confidence, and genuine care, creating a memorable first impression and setting the tone for an exceptional dining experience.
• Manage reservations and table allocations with precision, ensuring a seamless guest journey while balancing operational flow and guest satisfaction.
• Build meaningful relationships with guests by recognising returning visitors, remembering preferences, and ensuring each guest feels valued and personally welcomed.
• Work closely with restaurant and kitchen teams to coordinate guest arrivals, table readiness, and service requirements, ensuring a smooth and well-organised operation throughout service.
• Anticipate guest needs and respond proactively to enquiries, special requests, celebrations, accessibility requirements, and dietary considerations, ensuring personalised and attentive service at every stage of the experience.
• Maintain a welcoming and elegant reception area, ensuring guests are always acknowledged, comfortable, and informed throughout their visit.
• Handle wait times, reservation changes, walk-ins, and guest concerns with professionalism, empathy, and composure, always seeking positive solutions that protect the guest experience.
• Demonstrate a strong understanding of our dining experiences, menus, events, and hotel offerings, confidently sharing information to enhance the guest experience and encourage future visits.
• Uphold the highest standards of professionalism, discretion, and service excellence, ensuring every interaction reflects the luxury experience and values of Rosewood.

Job description

The Chancery Rosewood in Mayfair seeks a Host to welcome guests, manage reservations, and set the tone for a memorable dining experience. You will embody Relationship Hospitality, creating warm connections and anticipating guest needs from arrival to departure.

You will collaborate with restaurant and kitchen teams to coordinate arrivals, handle enquiries, and maintain a polished reception area, ensuring every guest feels valued.