Lead Waiter & Guest Experience Leader

Rosewood London; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holidays

F&B discounts

Pension and life assurance

Enhanced sick pay

12 complimentary room nights

F&B discount worldwide

Parental leave 16 weeks

CSR & wellbeing programs

Job summary

Rosewood London is seeking a Head Waiter to lead a restaurant section with warmth, precision and guest focus. You will guide junior staff, uphold service standards and collaborate with management to deliver memorable experiences.

You will manage guest relationships, handle enquiries, and ensure cleanliness and presentation across stations. This full-time role offers comprehensive benefits and opportunities to contribute to a luxury dining program in central London.

Qualifications

• Proven leadership of a restaurant section and staff development.
• Strong guest service mindset with attention to detail.
• Excellent communication with guests and team members.

Responsibilities

• Lead your restaurant section and support waiters and commis waiters.
• Deliver attentive, knowledgeable and engaging service to guests.
• Follow SOPs, manage guest inquiries and escalate when needed.
• Maintain high standards of preparation, cleanliness and presentation.
• Support briefings and training with management for smooth service.
• Ensure guest relationships and service quality during peak periods.

Skills

Team leadership

Guest service

Communication

F&B knowledge

Job description

Rosewood London is seeking a Head Waiter to lead a restaurant section with warmth, precision and guest focus. You will guide junior staff, uphold service standards and collaborate with management to deliver memorable experiences.

You will manage guest relationships, handle enquiries, and ensure cleanliness and presentation across stations. This full-time role offers comprehensive benefits and opportunities to contribute to a luxury dining program in central London.