Guest Experience Specialist – Glasgow Hotel (Part-Time)

easyHotel; Glasgow; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Bonus

Staff discount on hotel stay

Pension

Life Assurance scheme

Eye Test Vouchers

Bike to work scheme

Employee Assistance Programme

Job summary

easyHotel in Glasgow is hiring a Team Member for a part-time, permanent role with a competitive hourly rate of £12.80. You will help ensure guests have a great experience during their stay, acting as the first point of contact and assisting with day-to-day operations.

You will handle guest queries and complaints, inspect rooms, and coordinate with maintenance and housekeeping to resolve issues. Join an international team and enjoy staff discounts, pension, and development opportunities.

Qualifications

• Customer service-oriented role requiring helpful communication with guests.
• Ability to handle guest queries and complaints with professionalism.
• Willingness to work flexible hours to support hotel operations.

Responsibilities

• Be the first point of contact for guest experience.
• Handle guest queries and complaints with courtesy and efficiency.
• Support day-to-day hotel operations to ensure smooth service.
• Inspect rooms and escalate issues to maintenance or housekeeping as needed.
• Contribute to positive guest experiences and high review scores.
• Assist with smooth booking processes using Apaleo.

Skills

Customer service

Flexible working

Guest communication

Tools

Apaleo

Job description

easyHotel in Glasgow is hiring a Team Member for a part-time, permanent role with a competitive hourly rate of £12.80. You will help ensure guests have a great experience during their stay, acting as the first point of contact and assisting with day-to-day operations.

You will handle guest queries and complaints, inspect rooms, and coordinate with maintenance and housekeeping to resolve issues. Join an international team and enjoy staff discounts, pension, and development opportunities.