Reception Host

Point A Hotels; Glasgow; Hybrid; GBP 1,816,000 - 2,066,000; Full time

Benefits offered by this job

Career progression

Team events

Friends & Family Rates

Annual leave 25 days

Job summary

Point A Glasgow is seeking a friendly Reception Host to welcome guests and support the hotel team on Bath Street. You will ensure every guest experiences exceptional service from arrival to departure in a busy city hotel.

The role requires excellent customer service, flexible shift patterns (morning, late, occasional night), and the ability to commute to the Glasgow property. Competitive hourly pay and career progression opportunities are offered.

Qualifications

• Excellent customer service and problem-solving skills.
• Auditing and banking end of shift reconciliations.
• Supporting other teams in the hotel and ensuring effective shift handovers.
• Passion for service and delivering unforgettable experiences to customers.
• Positive attitude and drive.
• Flexibility in working a range of shifts: morning, late and occasional night cover.
• Right to work in UK and be able to commute to property locations.
• Imagination and ability to maximise business potential.

Responsibilities

• Ensure every guest has an unforgettable experience.
• Assist guests and handle requests.
• Audit and reconcile end-of-shift banking.
• Support other hotel teams and ensure smooth handovers.
• Uphold service standards with kindness and integrity.

Skills

Customer service

Problem solving

Shift work

Cash handling

Job description

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.

About Point A

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

The Role

We are currently seeking aReception Hostto support our team and guests at Point A Glasgow, Bath street.

The role’s primary focus is on ensuring every single guesthas an unforgettable experience at our hotel.

Key requirements.

• Excellent customer service and problem-solving skills.
• Auditing and banking end of shiftreconciliations.
• Supporting other teams in the hotel and ensuring effective shift handovers.
• Passion for service and delivering unforgettable experiences to our customers.
• Positive attitude and drive.
• Passion for developing yourself
• flexibility in working a range of shifts: morning, late and occasional night cover.
• Kindness, honesty and care for the surrounding community.
• Good understanding of the industry and what it takes to be the best.
• Imagination and ability to maximise business potential.

Must have right to work in UK and beable to commute to property locations.

We will offer you:

• • Attractive salary, 40h a week contract.
  • Queensway Reward & Recognition Scheme
  • Annual Awards Ceremony in London
  • Fun, friendly, and supportive work environment
  • Professional development and career progression
  • Career opportunities across the group including coffee houses and support office
  • Great team building initiatives and social events
  • Friends and Family Rates at all our properties
  • 25 days of annual leave

Salary: £13.18per hour