Hospitality Service Supervisor \" Front Office

LGH Hotels Management Limited; Glasgow; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Free meals on duty

Free parking

Job summary

LGH Hotels Management Limited seeks a Hospitality Service Supervisor (Front Office) at Glasgow Argyle Hotel, Signature Collection by Best Western. You will welcome guests, manage check-ins and inquiries, and act as a professional, friendly ambassador for the hotel.

The role focuses on delivering exceptional hospitality and engaging service to all guests in a busy hotel environment. The ideal candidate has front desk experience, at least 12 months in a supervisory role, strong IT and numeracy

Qualifications

• Experience working in a busy hotel front desk environment (preferred).
• At least 12 months of supervisory experience.
• Excellent IT skills (MS Office, financial systems) and numeracy.
• Excellent oral and written communication skills.
• Experienced user of Opera, Delphi, and Microsoft Office (preferred).

Responsibilities

• Welcome guests and handle check-ins and inquiries in a professional, friendly manner.
• Deliver consistently exceptional hospitality service as the front-facing team member.
• Maintain presentable appearance and positive communication with guests and staff.

Skills

Front desk experience

Supervisory experience

IT skills

Communication skills

Tools

Opera

Delphi

Microsoft Office

Job description

Hospitality Service Supervisor " Front Office

Glasgow Argyle Hotel, Signature Collection by Best Western

The Opportunity

Our front office teams, deliver a true hospitality experience to all our guests, from welcoming the guests, and describing hotel facilities available while offering a professional, friendly, and engaging service.

YOU will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)

Hotel

The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.

Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.

The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15‑meter swimming pool, a gym, and beauty treatment rooms

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.