Guest Experience & Service Host - Gaming Venue

Merkur Slots UK Limited; Cowley; On-site; GBP 14,000 - 15,000; Full time

Benefits offered by this job

28 days holiday

Monthly bonus

Career progression opportunities

Pension scheme

Life assurance

Discounts with high street retailers &

Employee assistance programme

Job summary

Merkur Slots UK Limited is hiring a Team Member in Cowley for a 20-hour week. You will help deliver a warm, welcoming gaming experience, ensuring high service standards and brand-aligned customer care. Full training provided to those new to the industry.

You’ll support housekeeping, promotions, and customer interactions, while maintaining presentation standards and safeguarding policies across shifts, including night work where applicable.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Proven ability to deliver excellent customer service.
• Willingness to learn and develop in a fast-paced venue.
• Flexible, dedicated and reliable behavior.
• Industry/compliance training will be provided.

Responsibilities

• Maintain high venue housekeeping standards (cleaning gaming equipment, floors, walls).
• Conduct service rounds and offer refreshments per brand guidelines.
• Monitor customer behaviour and escalate when appropriate.
• Assist with administration to high accuracy.
• Support smooth promotions and customer journeys.
• Resolve issues, log interactions and uphold brand dress code.
• Ensure product knowledge supports the customer experience.
• Adhere to safeguarding policies and discourage harassment.

Skills

Customer service

Retail/gambling experience

Attention to detail

Willingness to learn

Flexible and dedicated

Industry training available

Job description

Merkur Slots UK Limited is hiring a Team Member in Cowley for a 20-hour week. You will help deliver a warm, welcoming gaming experience, ensuring high service standards and brand-aligned customer care. Full training provided to those new to the industry.

You’ll support housekeeping, promotions, and customer interactions, while maintaining presentation standards and safeguarding policies across shifts, including night work where applicable.