Guest Experience Team Member – Gaming & Hospitality

MERKUR Casino UK; Worthing; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a Team Member for Worthing to deliver a warm, first-class guest experience across our gaming venues. You will help create a welcoming atmosphere, assist customers with queries, and contribute to smooth operations across shifts, including weekends and bank holidays.

Experience in retail, hospitality or gambling is preferred. We value strong communication, reliability and a proactive attitude, with comprehensive training provided to get you up to speed quickly.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent customer service skills.
• Flexible, rotatable shifts including weekends/bank holidays.
• Ability to work independently and in a team.
• Willingness to learn and develop.

Responsibilities

• Maintain high standards of venue housekeeping and cleanliness.
• Serve rounds and refreshments following brand guidelines.
• Monitor customer behaviour for suspicious/disruptive activity.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly.
• Ensure customer service aligns with company standards and achieves satisfaction.
• Own and resolve problems, escalating as needed.

Skills

Customer service

Communication

Team player

Flexibility

Job description

MERKUR Casino UK is seeking a Team Member for Worthing to deliver a warm, first-class guest experience across our gaming venues. You will help create a welcoming atmosphere, assist customers with queries, and contribute to smooth operations across shifts, including weekends and bank holidays.

Experience in retail, hospitality or gambling is preferred. We value strong communication, reliability and a proactive attitude, with comprehensive training provided to get you up to speed quickly.