Guest Experience Host – Front of House

Signor Sassi Ltd; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals

Staff discount 50%

Refer a friend

Training academy

Volunteering days

Squadra app

Legal advice

Colleague of the month

Company awards

Global opportunities

Pension plan

Job summary

Signor Sassi Ltd in London’s Westminster area is seeking a friendly Host to welcome guests, manage the waiting list, and keep the front of house area organized. You will coordinate with servers and kitchen staff to ensure smooth seating and service, while answering inquiries about menus and promotions.

The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced restaurant environment. Training and progression opportunities are available.

Qualifications

• Experience in a similar role.
• Excellent communication skills.
• Meticulous attention to detail, highly organised and capable of handling multiple tasks.
• A proactive self-starter who can work independently with good judgement and minimal direction.

Responsibilities

• Greeting guests as they enter the restaurant and welcoming them.
• Managing the restaurant's waiting list and seating guests promptly and efficiently.
• Maintaining an organized and tidy front of house area, including the hostess stand, waiting area and restrooms.
• Answering phone calls and managing reservations.
• Answering guest inquiries about the restaurant's menu, promotions, or services offered.
• Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
• Keeping track of table turnover and communicating availability to servers.
• Handling customer complaints or issues in a courteous and professional manner.
• Maintaining accurate records of guest counts and reservations.

Skills

Excellent communication

Experience in similar role

Attention to detail

Independent worker

Job description

Signor Sassi Ltd in London’s Westminster area is seeking a friendly Host to welcome guests, manage the waiting list, and keep the front of house area organized. You will coordinate with servers and kitchen staff to ensure smooth seating and service, while answering inquiries about menus and promotions.

The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced restaurant environment. Training and progression opportunities are available.