Front of House Guest Services Associate

OurHouse Group; Greater London; Presencial; GBP 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + service charge

Free staff meals on shift

Employee discounts across OurHouse

On-site gym access & cycle-to-work

Ongoing training and progression

Descripción de la vacante

OurHouse Group in London is seeking a friendly front-of-house team member to greet members, remember regulars, and deliver service with warmth. You will take orders confidently, maintain menu knowledge, and support floor set-up and close-down while upholding hygiene standards.

This role is ideal for someone with great attention to detail, a calm demeanor, and a team-first attitude, with training provided.

Formación

• Welcoming guests with warmth and building familiarity with regulars.
• Great attention to detail and the ability to stay calm when busy.
• A genuine team player who supports colleagues.
• Front-of-house hospitality experience is helpful but not essential.
• Awareness of allergens and basic food hygiene or willingness to train.

Responsabilidades

• Welcome members and families warmly, learning names and preferences.
• Anticipate needs, like refills or a high chair, before they're asked.
• Take orders confidently and deliver food and drinks accurately.
• Maintain strong menu knowledge to guide on ingredients and allergens.
• Assist with floor setup/close-down and handle queries, escalating when needed.
• Uphold high standards of presentation, hygiene and cleanliness.
• Follow all health, safety and food hygiene procedures.

Conocimientos

Warmth with people

Attention to detail

Team player

Hospitality mindset

Allergen awareness

Descripción del empleo

OurHouse Group in London is seeking a friendly front-of-house team member to greet members, remember regulars, and deliver service with warmth. You will take orders confidently, maintain menu knowledge, and support floor set-up and close-down while upholding hygiene standards.

This role is ideal for someone with great attention to detail, a calm demeanor, and a team-first attitude, with training provided.