Guest Experience Host: Welcoming & Seating Master

Soho House via Caterer.com; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

Soho Friends Membership

Staff discount on food & drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday day off

Staff discount on Cowshed & Soho Home

Charity days (Soho Impact)

Free counselling

Job summary

Soho House in London is looking for a friendly Host to welcome members and guests, manage seating, and support the floor team to prepare tables for upcoming bookings. Your warm greeting sets the tone for an enjoyable visit.

You’ll provide outstanding service from arrival to seating, respond to guest inquiries promptly, and maintain strong knowledge of menus to advise on dishes and pairings. The role suits those who thrive in a fast-paced environment and enjoy teamwork.

Qualifications

• 2–3 years’ experience in a similar host/waiting role.
• Thrives in fast-paced, high-volume environments.
• Hospitable, approachable and customer-focused.
• Flexible shifts, including weekends and holidays.

Responsibilities

• Welcome every member and guest in a hospitable manner.
• Respond to guest inquiries and requests promptly.
• Manage the Opera/OpenTable booking system to seat guests by booking.
• Address member concerns in real time and notify management as needed.
• Support floor team to prepare tables with linens, cutlery and glassware.
• Maintain menu knowledge to advise on dishes, pairings, and allergies.
• Handle complaints with discretion and professionalism, especially for VIPs.
• Participate in briefings, tastings, and team events.

Skills

Customer service

Hospitality

Team player

Problem solving

Tools

Opera booking system

OpenTable

Job description

Soho House in London is looking for a friendly Host to welcome members and guests, manage seating, and support the floor team to prepare tables for upcoming bookings. Your warm greeting sets the tone for an enjoyable visit.

You’ll provide outstanding service from arrival to seating, respond to guest inquiries promptly, and maintain strong knowledge of menus to advise on dishes and pairings. The role suits those who thrive in a fast-paced environment and enjoy teamwork.