Guest Experience Host — Free Meals on Duty & 50% Staff Discount

San Carlo Group; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Meals on Duty

50% Staff Discount

Refer a Friend

Elevate Training Academy

Volunteering Days

Squadra App

Legal and Financial Advice

Colleague of the Month

San Carlo Awards

Global Opportunities

Best in Class Pension

Job summary

San Carlo in London is seeking a Host to welcome guests, manage the waiting list and seat guests promptly, and maintain a tidy front-of-house area.

You will answer calls, take reservations, and work with servers and kitchen staff to ensure timely service, while keeping accurate guest counts and communicating table availability. The role requires experience in a similar role and excellent communication skills, with a proactive, independent work style.

Qualifications

• Experience in a similar role.
• Excellent communication skills.
• Meticulous attention to detail and highly organized.

Responsibilities

• Greeting guests as they enter the restaurant and welcoming them.
• Managing the restaurant's waiting list and seating guests promptly and efficiently.
• Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
• Answering phone calls and managing reservations.
• Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
• Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
• Keeping track of table turnover and communicating table availability to servers.
• Handling any customer complaints or issues in a courteous and professional manner.
• Maintaining accurate records of guest counts and reservations.

Skills

Excellent communication skills

Experience in similar role

Job description

San Carlo in London is seeking a Host to welcome guests, manage the waiting list and seat guests promptly, and maintain a tidy front-of-house area.

You will answer calls, take reservations, and work with servers and kitchen staff to ensure timely service, while keeping accurate guest counts and communicating table availability. The role requires experience in a similar role and excellent communication skills, with a proactive, independent work style.