Guest Experience Host: Front Desk & VIP Service

Novotel Hotels; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Discount card (Accor)

Complimentary stays in UK hotels

Eyecare vouchers

Merlin discount

Training & Development

Additional holidays with service

Recommend a friend scheme

Employee advisory service

Job summary

Novotel London Blackfriars is seeking a full-time Hotel Receptionist who is fun, passionate and welcoming to join our fantastic team. You will work morning and evening shifts, including weekends, and may cover night shifts during holidays.

Responsibilities include seamless check-in/check-out, responding to guest queries, recommending local activities and ensuring VIP guests receive special treatment. Prior hospitality experience is valued and a love of London is a plus.

Qualifications

• Welcoming, professional demeanor and strong communication are essential.
• Knowledge of London’s activities, dining and local attractions is important.
• Previous receptionist or customer service experience is required.

Responsibilities

• Provide a seamless check-in/check-out experience.
• Respond promptly to guest queries and ensure their satisfaction.
• Offer recommendations on local activities, dining and entertainment.
• Identify priority guests, VIPs and ensure their rooms are prepared with VIP amenities.
• Coordinate with the Duty Manager to provide excellent guest service.
• Handle guest messages and room moves as needed.

Skills

Welcoming attitude

Strong communication

London knowledge

Previous receptionist experience

Customer service experience

Job description

Novotel London Blackfriars is seeking a full-time Hotel Receptionist who is fun, passionate and welcoming to join our fantastic team. You will work morning and evening shifts, including weekends, and may cover night shifts during holidays.

Responsibilities include seamless check-in/check-out, responding to guest queries, recommending local activities and ensuring VIP guests receive special treatment. Prior hospitality experience is valued and a love of London is a plus.