Front Office Team Leader

NOVOTEL; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

Novotel London Blackfriars is seeking a Front Office Team Leader to guide the Reception team and oversee daily operations. The role requires hands-on leadership, a focus on guest experiences, and flexibility to cover days, evenings and weekends.

You will lead a high-energy team in a 182-room hotel, coordinating with other departments and delivering consistent guest care across all touchpoints.

Qualifications

• Experience leading a front desk or reception team.
• Willingness to work days, evenings and weekends with full flexibility.
• Eligibility to work in the UK.

Responsibilities

• Provide guidance and support to the Reception team to achieve departmental objectives.
• Assist in effectively running front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Be confident in guest relations and handling special attention needs.
• Maintain strong relationships and communicate with all departments.
• Work as duty manager when required.

Skills

Front Office Leadership

Guest Relations

Team Coaching

Communication

Job description

\"Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love, care for the world, dare to challenge the status quo! \"

Job Description

Our mission at Novotel London Blackfriarsis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As our next Front Office Team Leader, you will…

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives
• Assist in effectively running the front office operations with a hands-on approach
• Help guests and create positive experiences
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention
• Maintain strong working relationships and communicate with all departments
• Work duty manager shifts

Please note - this is a full-time position and you will be required to work days, evenings and weekends so full flexibility is key. In addition, you may be required to work occasional night shifts to cover annual leave and sickness.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 182rooms, a gym, saunarium and our lovely Restaurant, MAM London.

Additional Information

£32,042 per annum

Eligibility: The successful candidate must already have eligibility to work in the UK

Ready to join our team? If you're excited about being part of a dynamic team, we’d love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

\"Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.\"