Guest Experience Host (Front Desk)

Oulton Hall Hotel; Leeds; Remote; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across golf including memb,

Discounts across The QHotelsCollection

Family & Friends discounts in The Qhot

Training & professional qualifications

Learning & development

Employee Assistance Program – Hospit"

Refer a friend scheme

Free parking

Much more!

Job summary

Oulton Hall Hotel, Spa & Golf Resort, located on the outskirts of Leeds, is seeking a friendly Receptionist to be the first impression for our guests. You will greet arrivals, assign rooms, process payments and handle general administrative tasks with a warm, professional approach.

We value customer service excellence and require experience in a front-facing role, plus strong organisational skills and the ability to multi-task under pressure.

Qualifications

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Responsibilities

• Greet guests and assign rooms
• Take payments and perform administrative duties
• Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner
• Maintain guest satisfaction throughout their stay

Skills

Customer service

People skills

Conflict resolution

Time management

Organisational skills

Front desk experience

Job description

Oulton Hall Hotel, Spa & Golf Resort, located on the outskirts of Leeds, is seeking a friendly Receptionist to be the first impression for our guests. You will greet arrivals, assign rooms, process payments and handle general administrative tasks with a warm, professional approach.

We value customer service excellence and require experience in a front-facing role, plus strong organisational skills and the ability to multi-task under pressure.