Guest Experience Host — Front Desk & Guest Care

The-Qhotels-Collection-1; Leeds; Presencial; GBP 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free parking

Health club membership

Discounts on The QHotels Collection

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend scheme

Resumo da oferta

Oulton Hall Hotel, Spa & Golf Resort in Leeds outskirts is a 4*, 152-bedroom property offering dining, leisure facilities and events spaces. The receptionist will warmly welcome guests, manage check-ins/outs, process payments and handle inquiries with courtesy, aiming to exceed guest expectations.

Ideal candidates will have a passion for service, prior customer-facing experience, and strong organisation and multitasking skills to thrive in a busy hotel environment.

Qualificações

• Passion for customer service.
• Have worked in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsabilidades

• Be the first impression a guest will have on arrival and greet guests.
• Assign rooms, take payments and perform general administrative duties.
• Deal with guest enquiries/complaints in a friendly, professional manner to ensure satisfaction.

Conhecimentos

Customer service

Guest interaction

Conflict resolution

Time management

Organisational skills

Descrição da oferta de emprego

Oulton Hall Hotel, Spa & Golf Resort in Leeds outskirts is a 4*, 152-bedroom property offering dining, leisure facilities and events spaces. The receptionist will warmly welcome guests, manage check-ins/outs, process payments and handle inquiries with courtesy, aiming to exceed guest expectations.

Ideal candidates will have a passion for service, prior customer-facing experience, and strong organisation and multitasking skills to thrive in a busy hotel environment.