Guest Experience Host – Front Desk & Local Tips

Splendid Hospitality Group; Leeds; Vor Ort; GBP 14.000 - 21.000; Teilzeit

Benefits dieser Stelle

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream wage access

Zusammenfassung

Splendid Hospitality Group is seeking a Guest Service Team Member for the Holiday Inn Express in Leeds East. This part-time role involves welcoming guests, assisting with check-in/check-out, handling bookings and guest requests with a friendly and professional approach.

You will move between tasks smoothly, sharing local knowledge to help guests enjoy their stay. A collaborative, flexible team player who values outstanding service will fit well in this role.

Qualifikationen

• Friendly, welcoming approach to guests.
• Strong communication and interpersonal skills.
• Ability to handle requests and bookings with a calm, helpful attitude.

Aufgaben

• Greet guests and assist with check-in/check-out.
• Provide information and recommendations to enhance guest stays.
• Handle guest requests and collaborate with other departments as needed.
• Maintain a helpful and professional demeanor at all times.

Kenntnisse

Customer service

Check-in / bookings handling

Communication skills

Team player

Jobbeschreibung

Splendid Hospitality Group is seeking a Guest Service Team Member for the Holiday Inn Express in Leeds East. This part-time role involves welcoming guests, assisting with check-in/check-out, handling bookings and guest requests with a friendly and professional approach.

You will move between tasks smoothly, sharing local knowledge to help guests enjoy their stay. A collaborative, flexible team player who values outstanding service will fit well in this role.