Guest Service Leader — Career Development & Growth

Holiday Inn Leeds-Brighouse; Brighouse; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Career development

Discounts on hotel stays

Gym access

Wellbeing support

Job summary

Kew Green Hotels is recruiting a Guest Service Manager for Holiday Inn Leeds-Brighouse. You will lead a multiskilled team across Front Office, F&B, and Meetings & Events, driving service excellence and guest satisfaction while working under the Hotel Manager.

You will develop your leadership across all hotel operations, with full training provided to progress toward Operations or Hotel Manager roles. This is a full-time, on-site position based in Brighouse, UK.

Qualifications

• Experience in a senior guest service role across Front Office, F&B or Meetings & Events.
• Strong understanding of guest service KPIs, loyalty, lead generation and beverage GP.
• Strong leadership and communication skills with ability to motivate and manage tough conversations.
• A willingness to grow across all hotel operations beyond current area of expertise.

Responsibilities

• Lead, coach, and inspire a multiskilled Guest Service team across Front Office, F&B, and Meetings & Events.
• Drive service excellence across every guest interaction, from check-in to dining.
• Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
• Ensure compliance with safety, security, and operational standards.
• Monitor performance against KPIs, driving sales opportunities while managing costs.
• Take accountability for guest service function and KPIs as set by Hotel Manager.
• Partner with other hotel departments to keep operations running smoothly.

Skills

Leadership

Guest service

KPIs

Communication

Team coaching

Job description

Kew Green Hotels is recruiting a Guest Service Manager for Holiday Inn Leeds-Brighouse. You will lead a multiskilled team across Front Office, F&B, and Meetings & Events, driving service excellence and guest satisfaction while working under the Hotel Manager.

You will develop your leadership across all hotel operations, with full training provided to progress toward Operations or Hotel Manager roles. This is a full-time, on-site position based in Brighouse, UK.