Guest Services Specialist – Hotel Front Desk

Oulton Hall Hotel, Spa & Golf Resort; Ledston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf and guest rates

Discounts across The QHotelsCollection

Family & Friends discounts in The QHot

Job summary

Oulton Hall Hotel, Spa & Golf Resort in Leeds area is seeking a customer-focused host to welcome guests and support front desk operations. You will greet guests, assign rooms, take payments and handle enquiries with warmth and professionalism to ensure a memorable stay.

The role rewards a passion for hospitality, ability to manage multiple tasks under pressure, and strong organisational skills. Training and progression opportunities are provided within The QHotels Collection.

Qualifications

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Responsibilities

• You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties.
• Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Skills

Customer service

Guest relations

Conflict resolution

Time management

Job description

Oulton Hall Hotel, Spa & Golf Resort in Leeds area is seeking a customer-focused host to welcome guests and support front desk operations. You will greet guests, assign rooms, take payments and handle enquiries with warmth and professionalism to ensure a memorable stay.

The role rewards a passion for hospitality, ability to manage multiple tasks under pressure, and strong organisational skills. Training and progression opportunities are provided within The QHotels Collection.