Front Desk Receptionist

Worldbanks; Bradford; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retail discounts

Family & friends discounts

Free gym access

Free parking

Free meals on shift

Career progression

Job summary

Holiday Inn Leeds Bradford is seeking a Front Office Team Member to welcome guests, check them in and respond to queries, ensuring an outstanding stay.

You will handle multi-tasking at a busy reception, answer calls, take payments, make reservations, and support daily banking and reporting. A professional appearance and friendly, proactive service are essential.

Qualifications

• Hospitality experience preferred
• Receptionist experience in a hotel is advantageous
• Excellent guest-service and communication skills
• Well-presented with a professional demeanor

Responsibilities

• Check guests in and out and answer queries at the reception
• Take payments and manage guest billing
• Respond to phone calls and guest emails promptly
• Give tours and show guests around the property
• Make guest reservations and manage bookings
• Maintain reception area tidiness and stock
• Process daily banking and reporting
• Follow shift procedures and IH G tasks

Job description

No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details.

You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.

What will I be responsible for as a Front Office Team Member?

As a Receptionist at the Holiday Inn Leeds Bradford, you will be trusted to check in guests and respond to queries about the hotel, ensuring each and every one of them have an outstanding and memorable experience each and every time.

• Checking guests in and out
• Answering calls in a timely manner
• Taking payments from guests and chasing up payments
• Show arounds
• Making guest reservations
• General tidying of the reception
• Ordering stationary and stocking reception
• Daily banking and reports
• Replying to emails
• IHG related tasks
• Following a shift procedure sheet

As cliched as it sounds, you’ll constantly want to find innovative ways to put a smile on your customers face.

Is this Front Office role right for me?

• You’ll already be an established experienced Receptionist ideally from the Hotel background, or a professional with a knowledge of the hospitality industry who lives breathes and sleeps outstanding service.
• You’re confidently able to respond to incoming queries to the hotel, whilst checking-in guests and all the time ensuring you provide outstanding first impressions.

As a Receptionist at Holiday Inn Leeds Bradford you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we’ll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.

ideally someone with Amadeus/Brilliant experience.

This position is a full time position of 40 hours over 7 days. Shifts include weekends and bank holidays.
Candidates must be flexible.

Shifts are –
Early Shift: 7am – 3.30pm
Late Shift: 2.30pm – 11pm.

What’s in it for me?

• Discounts across retail, restaurants, events etc (because we know life isn’tjustabout work)
• Family and Friends discounts in IHG hotels
• Free use of Gym
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Flexible attitude and working hours.

We are Situated in the Tong village The Pastures.

We have the Holiday Inn ‘open lobby’ concept. The Holiday Inn open lobby concept provides a modern and open space, resulting in a welcoming and feel-good atmosphere.

59 Bedroom Hotel, with extensive conference Banqueting facilities, with a newly built Bollywood Brasserie restaurant.

A front desk receptionist should also have a professional appearance and demeanor. When creating your front desk receptionist job description, you can use the following example as a guide.

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