Guest Experience Specialist – Front Desk & Bar

Heeton Hospitality UK; Leeds; Vor Ort; GBP 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

On-site parking

Life Assurance

Income Protection

Employee Assistance Schemes

Discounted rates at Heeton/Hilton

Zusammenfassung

Heeton Hospitality UK in Leeds is seeking a Guest Services Assistant to welcome guests, manage check-in, and serve food and drink while upholding Hilton/Hampton brand standards. You will upsell offerings and help guests have a memorable stay with local knowledge and a friendly approach.

The role involves handling bookings, cash/credit transactions, and supporting Reception, Bar, Restaurant and Kitchen teams. On-site parking and company benefits are also highlighted.

Qualifikationen

• Hospitality experience advantageous.
• Must speak fluent English.

Aufgaben

• Handle check-in for guests and serve food and drinks.
• Upsell opportunities and inform guests about ways to improve their stay.
• Take and manage guest bookings and handle cash/credit transactions per SOPs.
• Be a brand ambassador with a warm appearance and proactive service.
• Work across Reception, Bar, Restaurant and Kitchen; assist with ad-hoc duties as needed.

Kenntnisse

Hospitality experience

Fluent English

Jobbeschreibung

Heeton Hospitality UK in Leeds is seeking a Guest Services Assistant to welcome guests, manage check-in, and serve food and drink while upholding Hilton/Hampton brand standards. You will upsell offerings and help guests have a memorable stay with local knowledge and a friendly approach.

The role involves handling bookings, cash/credit transactions, and supporting Reception, Bar, Restaurant and Kitchen teams. On-site parking and company benefits are also highlighted.