Health Club Membership & Guest Services Advisor

QHotels Ltd.; Leeds; Remote; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Free health club membership

Discounts across golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & professional qualifications

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

QHotels Ltd. is seeking a friendly Health Club professional at Oulton Hall Hotel, Spa & Golf Resort near Leeds.

You will welcome guests, handle bookings, and assist with membership sales while upholding the highest standards of cleanliness and service. You should hold a Fitness Instructor level 2 or equivalent, with excellent customer service, the ability to work under pressure and multi-task, and a keen attention to detail.

Qualifications

• Excellent customer service & communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet guests, manage health club bookings and inquiries, assist with membership sales and inductions.
• Carry out daily checks and gym inductions for new members and regular re-assessments as part of retention strategy.
• Maintain high cleanliness standards in health club and spa areas and public spaces.

Skills

Customer service

Communication skills

Work under pressure

Multi-tasking

Attention to detail

Education

Fitness Instructor Level 2 or equivalent

Job description

QHotels Ltd. is seeking a friendly Health Club professional at Oulton Hall Hotel, Spa & Golf Resort near Leeds.

You will welcome guests, handle bookings, and assist with membership sales while upholding the highest standards of cleanliness and service. You should hold a Fitness Instructor level 2 or equivalent, with excellent customer service, the ability to work under pressure and multi-task, and a keen attention to detail.