Guest Experience Concierge — Front Desk & Guest Services

Oulton Hall Hotel, Spa & Golf Resort; Oulton; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free health club

Golf discounts

QHotels discounts

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

More benefits

Descripción de la vacante

Oulton Hall Hotel, Spa & Golf Resort is seeking a front-of-house team member to warmly greet guests, assign rooms, take payments and handle general administrative duties. You will ensure guest enquiries and complaints are resolved in a friendly, professional manner, maintaining high satisfaction throughout the stay.

Located on the outskirts of Leeds, this 4* hotel with a 152-bedroom property offers leisure facilities, multiple dining options, and a welcoming atmosphere for guests and visitors

Formación

• Passion for customer service required.
• Have worked in a customer facing role.
• Conflict resolution experience beneficial.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsabilidades

• You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties.
• Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Conocimientos

Customer service

Front desk experience

Conflict resolution

Multi-tasking

Time management

Descripción del empleo

Oulton Hall Hotel, Spa & Golf Resort is seeking a front-of-house team member to warmly greet guests, assign rooms, take payments and handle general administrative duties. You will ensure guest enquiries and complaints are resolved in a friendly, professional manner, maintaining high satisfaction throughout the stay.

Located on the outskirts of Leeds, this 4* hotel with a 152-bedroom property offers leisure facilities, multiple dining options, and a welcoming atmosphere for guests and visitors