Guest Experience Host — Hotel Front Desk (Casual)

Dalata Hotel Group; Salford; On-site; GBP 1,378,000 - 1,929,000; Part time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Employee room rate on rooms

Friends & Family rate 30%

Extra annual leave days

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff events and appreciation

Job summary

Dalata Hotel Group is seeking a part-time Casual Receptionist for Maldron Hotel Manchester Central – Cathedral Quarter in Manchester. You will greet guests, check in/out, handle reservations, and provide local information while ensuring guest satisfaction.

This role offers opportunities for career development through the Dalata Academy and benefits that support staff well-being and progression within the company.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Communication

Independent work

Under pressure

Job description

Dalata Hotel Group is seeking a part-time Casual Receptionist for Maldron Hotel Manchester Central – Cathedral Quarter in Manchester. You will greet guests, check in/out, handle reservations, and provide local information while ensuring guest satisfaction.

This role offers opportunities for career development through the Dalata Academy and benefits that support staff well-being and progression within the company.